Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-amg-collision-specialist.collision-talk.com! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users visiting our website and engaging with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://mercedes-amg-collision-specialist.collision-talk.com
  • Any mobile applications or software developed by us
  • All interactive features and services provided through these platforms
  • User interactions with our content, whether through browsing, subscriptions, purchases, or feedback

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You sign up as an authorized user for our applications and services.
  2. You visit our website and engage with its content.
  3. You subscribe to receive communications, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal information, which can include:

  • Account Information: Details related to your user account creation, such as username, email address, and password.
  • Payment Information: Credit card numbers, billing addresses, and payment history when you make purchases on our platform.
  • Financial Information: Banking details or other financial records processed for transaction purposes.
  • Purchase Information: Product/service preferences, order history, and transaction IDs.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data collected through cookies and similar technologies.
  • Location Data: Your geographical location information, if provided during account setup or when using our location-based services.
  • Feedback: Comments, reviews, surveys, and other user-generated content you share with us.
  • Social Media Information: If you connect your social media accounts to interact with us, we may collect data from these platforms (with your consent).
  • Product Information: Details about the products or services you inquire about or purchase.

We obtain this data through direct user input, automated tracking technologies (like cookies), and third-party sources who provide us with aggregated or de-identified information.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities of our site, such as login sessions and language preferences.
  • Preference Cookies: Remembering user settings and customizing content based on your choices.
  • Analytics Cookies: Tracking website usage to provide insights for improving our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for various periods, depending on its purpose:

  • Data required by law or for legal purposes is retained until the relevant retention period expires.
  • Personal information used for marketing or analytics may be kept for up to 7 years after your last interaction with us.
  • Once the data is no longer needed for these purposes, we securely delete or anonymize it.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing encryption protocols for secure data transmission and storage.
  • Utilizing trusted third-party processors who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to mitigate potential risks.

Children’s Privacy

Our services are not intended for children under 18 years old, and we do not knowingly collect personal information from this demographic. Parents or guardians should supervise their child’s online activities and instruct them regarding safe data-sharing practices.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you have certain rights regarding your personal data:

  1. Access: Retrieve a copy of the personal information we hold about you.
  2. Rectification: Request corrections if your data is inaccurate or incomplete.
  3. Erasure: Ask for the deletion of your data in specific circumstances (e.g., when processing is no longer necessary).
  4. Restriction: Limit our use of your personal data while we verify its accuracy or address concerns.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on certain grounds when exercising your rights.
  8. Appeals/Complaints: File a complaint with our privacy team or relevant supervisory authorities (e.g., in Canada, you can contact the Office of the Privacy Commissioner).

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage users to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us: